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MaxStat Session Viewer 2.90 FAQ

    Support    Get The Demo        Pricing Plans      Buy Now

Registration FAQ and Information

Q: I need to install MaxStat on another pc, can I do that after I have already generated one unlock code?

Q: I had to reload Windows and now my old unlock code doesn't work. What do I do?

Q: Can I register the trial, or do I have to have a different version of the software installed to register?

Q: I don't understand the Auth Key or Unlock Code? Can you explain what I need to do?

Q: How do I purge the MaxStat Trial from my system?

Q: What are my options for contacting Talon or MaxStat support?

FAQ Responses

Q: I need to install MaxStat on another pc, can I do that after I have already generated one unlock code?

A: The MaxStat license is clear and only allows one installation per workstation except in the exception of a home PC. Email support@tccsoftware.com for more information on the home license.

Q: I had to reload Windows and now my old unlock code doesn't work. What do I do?

A: Send an email to support@tccsoftware.com with your serial number (TCCI-number) and request a new unlock code. MaxStat technical support will reset the "Generate Unlock Code" www page so that you can generate a new unlock code for the new Windows installation.

Q: Can I register the trial, or do I have to have a different version of the software installed to register?

A: The trial version of the software cannot be registered. After you have ordered your software, you will be emailed a serial number. Once you have received your serial number, you will need to proceed to the Registered Customer section of our www site and download the registered version of the software package.

Q: I don't understand the Auth Key or Unlock Code? Can you explain what I need to do?

MaxStat licensing works on a key based system. The Auth Key and the Unlock Codes must match in order for MaxStat to run.

After installation, you will need to obtain an Unlock Code. When the program is run for the first time, it will generate an Authorization Key unique to that install. This key can be copied to the clipboard by highlighting it and pressing CTRL+C.

Next, proceed to the Registered Customer section of the site and choose the Generate Unlock Code option. Paste (CTRL+V) the Auth Key into the dialog box, and press the [Generate Code] button to generate the Unlock Code for your registered software package. Copy (CTRL+C) this code to the clipboard and paste it into the MaxStat registration window.

Fill in the rest of the fields: Name, Company Name, and Serial Number to complete your registration.

Q: How do I purge the MaxStat Trial from my system?

A: Follow the instructions below to purge the MaxStat demo from a system.

1. Remove the three vbox files in your system directory (vboxb410.dll, vboxt410.dll, vboxp410.dll) Also, remove the Previewsoft directory in the Windows or Winnt directory.

2. Delete the MaxStat directory manually...just in case any files got left behind. Should be Program Files/Maxstat.

3. Remove all latent MaxStat registry entries. Open the registry (regedt32.exe). Goto HKEY_CURRENT_USER/Software. Look for the MaxStat folder. Delete it and all of the subtrees.

Now, re-install the registered version of MaxStat.

That should do it.....

If you are still having problems after purging the Demo, please report them.

Q: What are my options for contacting Talon or MaxStat support?

A: Try any of the below:

Mail: support@tccsoftware.com
Voice (903) 534-9911
Fax: (903) 534-9975
Mailing Address: Talon Computer Consulting, Inc.
PO Box 988
Flint, TX 75762

 

 

 
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